Policies

Scheduling/Cancellation

We understand that you sometimes need to change your schedule. We kindly ask that you give us 24- hours notice if you must cancel your reservation. However, 48-hours notice is required if you have reserved 3 or more services.

A credit card is required to hold your reservation. If no notice is given, a cancellation fee may be charged to your credit card.

To ensure that you have the time you desire, we recommend you schedule your next appointment prior to leaving.

Please arrive 15 minutes prior to spa services in order to fill it light paperwork and enjoy a smooth transition from outside influences into your private body session.

All services are guaranteed within one week of the original service. All products are guaranteed for exchange or credit within 30 days of purchase.

We love your children as much as you do. However if they are not receiving a service we ask that you keep them in the waiting area, supervised.

We ask that you turn your cell phones off in the spa area and to silent mode in the salon area so all guests can thoroughly enjoy their visit.

Wedding parties of 3 or more require a 50% deposit to reserve your appointments.

Privacy & Comfort

Your privacy & comfort are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the procedure you will experience, please feel free to ask questions or make special requests.

Payment

We accept cash, Visa, Mastercard and Amex

Bridal Service Policies

Appointment Scheduling
In order to accommodate service requests and appointment times for you and your bridal party, it is important that arrangements are confirmed with our Coordinators at least thirty days prior to the event. We understand that unforeseen events can occur in the planning of any occasion and we will make every effort to meet your needs. Please note, however, that our salon services are often booked quite far in advance and changes within thirty days may not be possible based on availability. We greatly appreciate your efforts to finalize all service needs early in your planning process.

We recommend that you arrive fifteen minutes prior to your scheduled service time so that you have ample time to relax prior to your service.

Payment
A deposit payment of 20% of the total charge for services is necessary to schedule appointments. The balance is due the day before your wedding day.

Cancellation/Refunds
If you must cancel your appointments, please notify your Coordinator at least two weeks or more prior to the event to receive a refund of your entire deposit. If you do not cancel with at least two weeks notice, you will receive no deposit refund.

Please note that there will be no refund given for members of the wedding party who miss their appointment the day of the wedding.

Relaxing Environment 
We strive to create an atmosphere of tranquil joy for you and your bridal party. Please let us know if there is anything that we can do to further enhance your experience.

Please remember to wear a button down shirt on the day of your service.